Real-time dashboards
Live view of queues, agents, answer rates and service levels as the day unfolds.
Add-on
Moasilat Insights
Contact-centre analytics and reporting, real-time and historical.
Moasilat Insights turns conversations into decisions. Real-time and historical dashboards cover call volumes, service levels, agent performance and customer sentiment — so managers stop guessing and start steering.
What you get.
Historical reporting
Trends across volumes, handling times and outcomes, sliced by team, queue or channel.
Sentiment & quality
AI-scored sentiment and quality across calls, surfacing what's working and what isn't.
Shareable & scheduled
Export and schedule the reports stakeholders actually read.
Outcomes
- See service levels in real time
- Spot trends before they become problems
- Coach with objective quality scores
- Report to stakeholders automatically
Works well with.
Moasilat Contact Center
Routing, queues, wallboards and supervisor tools for teams that live on the phone.
Moasilat Engage
The sales-grade communications platform with the CRM embedded in every conversation.
Moasilat AI
Agents that answer, qualify, book and route 24/7 — then hand to a human with full context.
Never miss a conversation.
See Moasilat on your numbers, your team and your workflow — in a focused 15-minute walkthrough.