OPEX: the case for communications as a service
How a business pays for its communications has become a strategic decision. The shift from large capital purchases (CAPEX) to a predictable operating expense (OPEX) is no longer a finance preference — it is how modern, flexible organisations buy technology.
The market has already moved
Research by Deloitte Insights found that 81% of business decision-makers acknowledge increased use of OPEX following recent years' disruption, with that figure expected to reach 87% by 2025. The logic is simple: pay for what you use, stay current, and avoid tying up capital in depreciating hardware.
Four reasons the model wins
Beyond the balance sheet, an as-a-service model changes what's operationally possible.
- Reduced cost — no large upfront outlay or maintenance burden
- Always up to date — software and hardware refresh automatically
- Increased flexibility — scale seats up or down month to month
- Faster ROI — value starts the day you switch on, not after a long rollout
Predictable, simple billing
A per-user, per-month line replaces unpredictable per-minute reconciliation and surprise capital projects. Finance gets a number it can forecast; operations gets a platform that grows with the business instead of being replaced every few years.
Key takeaways
- 81% of decision-makers report increased OPEX use, rising to 87% by 2025.
- As-a-service means lower cost, automatic updates, flexibility and faster ROI.
- Per-user billing is predictable and scales with the business.
